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Billing & Insurance

Support & Answers for Patients at SVMHS

Questions about billing or insurance can seem overwhelming—you shouldn’t have to worry about any surprises during this time. Our goal at Salinas Valley Memorial Healthcare System (SVMHS) is to provide you with the best care in every aspect. This includes ensuring that the billing process is as easy as possible and that you have any questions answered. Contact us at 831-755-0732 to learn more about our services.

Online Bill Pay for Salinas Valley Memorial Hospital

You can save time and money by using our online bill pay option. For your convenience, we accept Visa, MasterCard and Discover.

Pay Online

Bill Pay for Salinas Valley Medical Center (SVMC)

At Salinas Valley Medical Clinic (SVMC) we have made paying your bill as quick and easy as possible. Bills are carefully itemized so you know exactly what you are paying for. You can pay your bills online using MyChart. To talk to a member of our staff, please call us at 831-649-1000.

Other Forms of Payment

Our Patience Financial Services Department will accept cash, money orders or debit payments.

Insurance

Your access to our services is important to us. We work closely with you to assure you are able to receive outstanding care. We will directly bill your Insurance/HealthPlan/Payor and may ask you to pay deductibles/estimated co-insurance prior to care. Please bring your Insurance/HealthPlan ID card with you when you visit us. Patients without insurance will be asked to pay prior to receiving care. It is possible in some situations our Financial Councilors can assist you, if you meet certain poverty minimum guidelines.

SVMHS has many HealthPlan relationships, including those listed below. If you see that your HealthPlan is not listed, ask if we can reach out to them to negotiate a Single Case Agreement (SCA) prior to any services being provided only. If possible, we will attempt to contact your HealthPlan and work on your behalf to be cared for at SVMHS. If you have any questions or special requests, please contact our Patient Financial Services Department. We can directly contact your HealthPlan to discuss eligibility and benefits on your behalf.

We are currently contracted with the following Health Plans:

  • Aetna
  • Aspire Health Plan (Medicare Advantage)
  • Anthem Blue Cross of California
  • Beech Street
  • Blue Shield of California
  • Central California Alliance for Health (CCAH)
  • Cigna
  • Coastal
  • Community Health Plan (CHP)
  • Covered California
  • First Health
  • Health Smart/InterPlan
  • Humana Choice Care
  • Health Net
  • Multi Plan
  • Pinnacle
  • United Healthcare/PacifiCare
  • Pacific Health Alliance (PHA)
  • Private Healthcare Systems, Inc. (PHCS)
  • Taylor Fresh Farms Foods, Inc.
  • TriCare
  • TriWest
  • United Healthcare
  • Western Growers

In addition, Covered California covers two Health Plans for the Salinas Valley and Monterey County community residents: Anthem (Pathways) and Health Net. SVMHS is a Contracted Hospital for both of these Covered California options.

The Affordable Care Act (ACA) & You

Uninsured patients have access to a new Health Insurance Exchange through the Affordable Care Act signed by President Obama in 2010. Visit the new Healthcare website for more information about the Affordable Care Act. If you are uninsured, or if your employer does not provide health coverage, this Exchange gives you the ability to effectively comparison shop for the coverage that best meets your needs.

Covered California

California’s Exchange is called Covered California. You can use this resource to find the best insurance for you and your family. You can also find out whether you qualify for Medi-Cal, as well as other programs.

The following resources may also help answer your questions about healthcare and insurance in California:

Medassist

You have access to answers, support and assistance through MedAssist—a community resource designed to help residents across the Salinas Valley, Monterey Peninsula and the surrounding region navigate the opportunities made available through healthcare reform. SVMHS is pleased to partner with MedAssist for your benefit. We are happy to answer your questions about healthcare changes and to walk you through the enrollment process. Contact us for more information about MedAssist at 831-755-0732.

Financial Assistance Program

SVMHS offers a Financial Assistance Program. Please read more about the policies in this document.

Applications:

Spanish or English

Standard Charges

Salinas Valley Memorial Hospital supports transparency and consumer education in the often complex landscape of healthcare. As part of that effort, we support and comply with requirements by the Centers for Medicare and Medicaid Services (CMS) to provide patients with an online list of standard charges of all items and services provided by the hospital. Click here to view the list of charges. It's important for consumers to realize the line item amounts are not necessarily an estimate of the amount due or the amount paid. The actual charges vary depending on a variety of factors including insurance carrier. Consumers are urged to contact their insurance provider when conducting any price analysis or comparisons. Our Financial Services Department is also available to answer any questions related to standard charges, specific procedure costs, insurance coverage, and deductibles. You can reach a member of our billing department team at 831-755-0732.

Questions About Insurance & Billing? We're Here to Help.

If you have questions about insurance coverage and billing, please know that Patient Financial Services is here to find answers. Our goal is to provide help and support. Our Patient Financial Services Department is open Monday through Friday, from 8 a.m. to 4:30 p.m. Contact us at 831-755-0732 to learn more about our services.