Welcome. It is our goal to take exceptional care of you and your family. As you think of this experience, we want you to recall a peaceful, healing time when a dedicated staff and doctors, using the most advanced technology, worked together for your health and safety. Here's important information to help you plan and get the most out of your stay.
A representative may contact you prior to your admission to verify personal information such as your current address, phone number and employer, and to discuss your insurance benefits or payment arrangements. Financial counseling is available if you do not have insurance. It is always best to clear up questions about insurance prior to the day of your procedure. For assistance, call Patient Financial Services at (831) 755-0732 between 8:00 a.m. and 4:30 p.m., Monday through Friday.
The staff at your physician's office will tell you where to park, where to go once inside the hospital and what time to be there. Free valet parking is available at the hospital's main entrance. If you were not given specific instructions, simply report to the admitting office.
During Your Stay
For the benefit of all patients it is important that your guests not visit you if they are feeling less than 100 percent, have recently had a cold or the flu or have been diagnosed with a communicable disease such as chicken pox, tuberculosis, mumps and measles within the past three weeks. We do not want their visit to pose a risk to your health.
Mail addressed to you at the hospital will be delivered to your room and forwarded to you after you go home.
Flowers, balloons and other gifts from the hospital Gift Shop or outside vendors will be delivered directly to your room. Because some patients have an allergy to latex, only Mylar balloons are allowed.
Your physician will prescribe a diet to suit your medical needs. If you have questions about your meals, your nurse can contact a hospital dietician for you. At breakfast you will receive a menu for the following day. Mark your choices and leave the menu on your bedside table.
Meals are served as follows:
- Breakfast from 7:30 to 8:30am
- Lunch from 11:30am to 12:30pm
- Dinner from 4:30 to 5:30pm
- Menus are available in Spanish
Your Health Care Team
Your physician or a representative will visit you on a regular basis to update your condition, leave orders for your care, explain test results and answer any questions. Nurses and healthcare workers will carry out your doctor's orders and provide you with the best care possible. They may visit you to take blood samples, administer medications or check your vital signs. We are aware this may seem inconvenient at times but it is an important part of your recovery.
Discharge time is 11:00am
Preparing for Discharge
You and your doctor share the same goal, to get you back home with your friends and family as quickly as possible. Depending on your condition, your doctor may have a good idea from the beginning how long you will be in he hospital. In other cases your discharge date might not be apparent until you are within a day or two of going home. When it is time your doctor, nurse and other member of the healthcare team will help you draft a plan for care once you are discharged.
If you will require special services, nursing, therapy or equipment such as a bed or oxygen, a caseworker may be called in to help you make arrangements. They are also able to help you with paperwork.
The hospital pharmacy does not provide take-home medications. Prescriptions for medications to be taken at home can be filled at the pharmacy of your choice.
- Arrange for someone to pick you up from the hospital.
- If there are written instructions from your doctor or nurse, make sure you understand everything on the list.
- If you've been given a prescription, make sure you understand what the medication(s) treats and how to properly take it.
- What is the next step? Do you have an upcoming appointment with your doctor? Do you have other appointments? Have you been told where to go and at what time?
- Do you have all of your valuables?
After You Are Home
Your doctor can deal with most of your questions and concerns. The exception is, if you believe you are experiencing a life-threatening event, call 9-1-1.
Understanding Your Bill
If you have questions about your bill or insurance you can contact Patient Financial Services at (831) 755-0732.
Our goal is to provide excellent patient care. If you have any feedback or concerns regarding your care, please contact Patient Relations at (831) 755-0709.