Welcome. It is our goal to take exceptional care of you and your family. In the years to come, as you think of this experience, we want you to recall a peaceful, healing time when the best staff and doctors, armed with the newest technology, worked together for your health and safety. Toward that goal, all of the information you need about your stay is in this section.
A representative may contact you prior to your admission to verify your personal information such as; your current address, phone number, and employer, and to discuss your insurance benefits or payment arrangements. Financial counseling is available if you do not have insurance. It is always best to clear up questions about insurance prior to the day of your procedure. For assistance, call Patient Financial Services at (831) 755-0732 between 8:00 a.m. and 4:30 p.m. Monday through Friday.
The staff at your physician's office will tell you where to park, where to go once inside the hospital, and what time to be there. Free valet parking is available at the hospital's main entrance. If you were not given specific instructions, simply report to the admitting office.
During Your Stay
For the benefit of all patients it is important that your guests not visit you if they are feeling less than 100%, have recently had a cold, flu or have been diagnosed with a communicable disease within the past three weeks. (Chicken pox, tuberculosis, mumps, measles.) We do not want their visit to pose a risk to your health.
Mail will be delivered to your room. Mail will be forwarded to you after you go home.
Flowers, balloons, and other gifts from the hospital gift shop or outside vendors will be delivered directly to your room. Because some patients have an allergy to latex, only Mylar balloons are allowed in the hospital.
Your physician will prescribe a diet to suit your medical needs. If you have questions about your meals, your nurse can contact a hospital dietician for you. At breakfast you will receive a menu for the following day. Mark your choices and leave the menu on your bedside table.
Meals are served as follows:
- Breakfast from 7:30 - 8:30am
- Lunch from 11:30am - 12:30pm
- Dinner from 4:30 - 5:30pm
- Menus are also available in Spanish.
Your Health Care Team
Your physician or a representative will visit you on a regular basis to update your condition, leave orders for your care, explain test results and answer any questions. Nurses and health care workers will carry out your doctor's orders and provide you with the best care possible. They may visit you to take blood samples, administer medications or take vital signs. We are aware this may seem inconvenient at times but it is an important part of your recovery.
Discharge time is 11:00am
Preparing for Discharge
You and your doctor share the same goal, to get you back home with your friends and family as quickly as possible. Depending on your case and your condition, your doctor may have a very good idea from the beginning how long you will be in he hospital. In other cases your discharge date might not be apparent until you are within a day or two of going home. When it is time your doctor, nurse and other members of the health-care team will help you draft a plan for care once you are discharged.
If you will require special services, nursing, therapy, or equipment such as beds or oxygen, a caseworker may be called in to help you arrange this. They are also able to help you with paperwork.
The Hospital Pharmacy does not provide take-home medications. Prescriptions for medications to be taken at home can be filled at the pharmacy of your choice.
- Arrange for someone to pick you up from the hospital.
- Are there written instructions from your doctor or nurse? If so, are you certain you understand everything on the list?
- If you've been given a prescription, are you sure you know what the medication(s) treats and how to properly take it?
- What is the next step? Do you have an upcoming appointment with your doctor? Do you have other appointments? Have you been told where to go and what time?
- Do you have all of your valuables?
After You Are Home
Your doctor can deal with most of your questions and concerns. The exception is, if you believe you are experiencing a life-threatening event, call 9-1-1.
Understanding Your Bill
If you have questions about your bill or insurance you can contact Patient Financial Services at (831) 755-0732.
Our goal is to provide excellent patient care. If you have any feedback or concerns regarding your care, please contact Patient Relations at (831) 755-0709.