EBSCO Information Services is a leader in setting ethical standards for Internet consumer health websites
and our policy is to respect and protect the privacy of our users. We present this policy to give
you a clear understanding of how we operate our website and how we collect information from
you and how it is used by us.
The information you provide, whether it is when you research a topic of interest or elect to register
for certain services, is personal to you. EBSCO Information Services will not disclose your personal health
information or the subjects that you search while visiting EBSCO Information Services (or a member of the
EBSCO Information Services Network) to third parties without your consent.
EBSCO Information Services does not require users to register in order to gain access to the Health
There may be some services that EBSCO Information Services does license that require registration.
EBSCO Information Services does not store any personal health information..
EBSCO Information Services collects data from the Web logs of the servers—the computers that “serve
up” Web pages—delivering the EBSCO Information Services -copyright-owned content sources. This
includes information about what you view and, along with information gathered from our other
users, we create “aggregate data” reports that we may disclose to third parties. The third parties
with whom we share aggregate data with may include our “Information Partners,” or the
companies, organizations, and professional societies that supply us the medical information that
you access, and applicable members of the EBSCO Information Services Network. The EBSCO Information Services
Network consists of those hospitals and other websites with which EBSCO Information Services has an
agreement to provide content. For example, if you visit us from one of the hospitals to which we
supply content, we will aggregate the data about what information you used while on the site with
other visitors from that site and supply it to the sponsoring hospital. EBSCO Information Services may also
study aggregate data from the entire EBSCO Information Services Network in order to enhance existing
services or develop new services. EBSCO Information Services will not disclose any individually
identifiable information to a third party without your express prior written authorization.
EBSCO Information Services does not operate a commercial website or an online service directed to
children under 13 years of age. The Company does not collect personal information from
children, nor operate a general audience website that collects personal information. To ensure
that the Company stays in compliance with the Children’s Online Privacy Protection Act
(COPPA), EBSCO Information Services reviews the details of COPPA on an annual basis.
EBSCO Information Services’ content and other services are not written, intended, or designed for children
under the age of 13.
An IP address is a number that is automatically assigned to your computer whenever you are
surfing the Web. Many Web servers automatically identify your computer by its IP address.
EBSCO Information Services collects IP addresses from the Web server logs for the purposes of system
administration, to report aggregate information to our clients through whose websites you
access EBSCO Information Services’ content, and to audit the use of our site. When users request pages
from EBSCO Information Services, our servers log the users’ IP addresses. We do not normally link IP
addresses to anything personally identifiable, which means that a user’s session will be logged,
but the user remains anonymous to us. We can and will use IP addresses to identify a user when
we feel it is necessary to enforce compliance with our house rules or terms of service or to protect
our service, site, customers, or others.
Cookies are used for record keeping and to track your movements when you visit a website. The
There are two types of cookies: persistent and session. Persistent cookies are pieces of
information that a website transfers to an individual’s hard drive for record-keeping purposes.
EBSCO Information Services’ Health Library platform does not use persistent cookies and, therefore, does
not place bits of computer code found with cookies on your computer. EBSCO Information Services does
utilize session cookies that enable you to navigate the content that you use during your visit.
Session cookies do not give us access to any personally identifiable information about you.
EBSCO Information Services’ Health Library platform uses session cookies with one single purpose in
mind: to help you better understand and navigate areas of the EBSCO Information Services that our
users find valuable. While this activity depends on the use of a session cookie, visitors to EBSCO Information Services always have the option of disabling cookies via their browser settings.
We do not control cookies from the other sites that you may link to from EBSCO Information Services.
EBSCO Information Services may provide links to an external website; these links are for information
purposes only. When you click on such a link, another window will open, signifying that you are
EBSCO Information Services’. Although EBSCO Information Services endeavors to make sure that the site you are
linking to is a source of accurate, relevant, and balanced information, EBSCO Information Services neither
controls nor makes an endorsement of any kind regarding the external site.
Links to external websites are selected based on an individual author’s assessment of: (1)
source, (2) accuracy, (3) relevance, and (4) balance. The Clinical Editor has final discretion as
to whether an embedded link meets these criteria. All content links undergo editorial review for
content and functionality on the same schedule as the content in which they are embedded.
EBSCO Information Services’ policy does not extend to anything that is inherent in the operation of the
Internet, and therefore beyond EBSCO Information Services’ control, and is not to be applied in any
manner contrary to applicable law or governmental regulation.
When you send emails to "Support", we reasonably expect to receive the emails. However, due
to the volume of questions we receive, we are unable to answer them all. The senders' email
addresses sent are not stored any longer than 30 days and we do not use identifying personal
information for any other purpose although it may be included in anonymous, aggregated
When you click on "Send to a friend" at the top of some of our pages, we will ask for your email
address and the address of the person receiving the page URL and you also may add personal
comments. The email address of the receiver of the page URL will not be used for any other
purpose than to send the page URL and any personal comments you added. EBSCO Information Services
does not store either your email address or the address of the person receiving the page URL.
The importance of security for all personally identifiable information associated with our users is
of utmost concern to us. The level of security is established by the member of the EBSCO Information Services Network. You can determine the security status of the site by looking at the url: urls
that start with “https: “ are secure sites.
EBSCO Information Services cannot completely ensure the privacy of email communications to and from
our site because they are not encrypted and, therefore, not secure. These communications, like
most Internet email, could be intercepted without your knowledge and permission, while in transit
to or from our site. This includes email you send to us through our various mailboxes, and URL
information emailed from our site to others using the "Send to a friend" feature. If you are
concerned about your privacy, we suggest that you do not use email to communicate information
to us that you consider sensitive.
Once we have information that we may have obtained while you have visited a site on the
EBSCO Information Services Network, we store this information on database servers at the EBSCO Information Services facilities, that are housed in Ipswich, Massachusetts. EBSCO Information Services maintains a
security presence, pass code locked doors access, and pass code authority.
Although EBSCO Information Services will make every effort to safeguard your personal information, you
should know that no site could warrant that it is 100% secure from “hackers” who might learn how
to evade security systems or intercept transmissions over the Internet.
EBSCO Information Services may disclose user information in special cases when we have reason to
believe that disclosing this information is necessary to identify, contact, or bring legal action
against someone who may be causing injury to or interference with (either intentionally or
unintentionally) EBSCO Information Services’ rights or property, other EBSCO Information Services users, or anyone
else that could be harmed by such activities. EBSCO Information Services may disclose user information
when we believe in good faith that the law requires it. In the event that we are compelled to
disclose personal and/or health-related personal information, we will notify affected users, if the
law allows, before making the required disclosure.
EBSCO Information Services will only use the information we learn about you in the manner described in
at any time, we wish to use personal information about you in a manner drastically different than
what we’ve described here, we will make every effort to contact you if you have given us your email
address or to make sufficient public announcements that, in our sole discretion, give you
ample opportunity to ask that we delete any personal information we have about you in our files.
You may request that we delete any personal information we may have collected about you (such
as email address) from our computers by contacting us directly using any of the following:
1. Email your request to: firstname.lastname@example.org
2. Call 800-653-2726 or 978-356-6500 and ask for Health Library Customer Support
3. Send regular mail to:
EBSCO Information Services
Attn: Customer Support
10 Estes St.
Ipswich, MA 01938
Due to our regular schedule for creating back-ups for our active databases and the need to retain
accurate business records, it is impossible for us to remove each and every occurrence of any
information that you have provided to us or that we may have learned about your searching
habits. However, we will remove such information from our active files immediately upon receipt
from you of any such request.