Patients' Hospital Experience
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Patients' Hospital Experience

Survey of Patients' Hospital Experiences: HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay and/or visit. Use the results shown here to compare hospitals based on ten important hospital quality topics. Data from Hospital Compare: January 2012 through January 2013.



Percent of patients who reported that their nurses "always" communicated well:

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Percent of patients who reported that their doctors "always" communicated well:

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Percent of patients who reported that they "always" received help as soon as they wanted:

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Percent of patients who reported that their pain was "always" well controlled:

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Percent of patients who reported that staff "always" explained about medicines before giving it to them:

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Percent of patients who reported that their room and bathroom were "always" clean:

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Percent of patients who reported that the area around their room was "always" quiet at night:

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Percent of patients at each hospital who reported that "yes" they were given information about what to do during their recovery at home:

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Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest):

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Percent of patients who reported "yes," they would definitely recommend the hospital:

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Average (median) time patients spent in the emergency department, before they were admitted to the hospital as an inpatient (calculated in minutes):

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Average (median) time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpaitent room (calculated in minutes):

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Average time patients spent in the emergency department before being sent home (calculated in minutes):

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Average time patients spent in the emergency department before they were seen by a healthcare professional (calculated in minutes):

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Average time patients who came to the emergency department with broken bones had to wait before receiving pain medication (calculated in minutes):

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Percentage of patients who left the emergency department before being seen (lower percentage is better):

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Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram (percentages between 8-14 percent are better):

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Outpatien CT scans of the chest that were "combination" (double) scans (numbers closer to zero are better):

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Outpatient CT scans of the abdomen that were "combination" (double) scans (numbers closer to zero are better):

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Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery (lower percentages are better):

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Outpatients with brain CT scans who got a sinus CT scan at the same time (lower percentages are better):

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